IT Desktop Support Analyst Job at Eliassen Group, Boston, KY

  • Eliassen Group
  • Boston, KY

Job Description

Description

On-site in Boston, MA

Our client, a leading financial services firm located in downtown Boston, is seeking an experienced IT Desktop Support Analyst to join their technology support team in a long-term contract capacity. Will serve as a first level of end-user technology support, assisting employees across multiple global locations, including remote users. This is an excellent opportunity for a customer-focused IT professional who thrives in a fast-paced, high-touch corporate environment and enjoys supporting a diverse user base, including senior executives.

Due to client requirements, applicants must be willing and able to work on a w2 basis. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.

Rate: $30.00 to $35.00/hr. w2

JN -092026-108826

Responsibilities

  • Serve as the IT support resource for employees across global offices and remote locations.
  • Provide Level 1 and Level 2 desktop support for hardware, software, mobile devices, and connectivity issues.
  • Troubleshoot and resolve issues related to Windows PCs, Apple devices, Microsoft Office applications, and other enterprise technologies.
  • Support a broad range of users, including executive leadership and C-level stakeholders, with professionalism and responsiveness.
  • Escalate complex issues when necessary and ensure timely resolution of support requests.
  • Maintain detailed documentation of incidents, troubleshooting steps, and resolutions.
  • Collaborate with global IT teams to provide seamless support across multiple time zones.

Experience Requirements

  • 3–5+ years of hands-on desktop support or technical support experience in an enterprise environment.
  • Strong experience supporting Windows-based PCs and laptops.
  • Experience supporting Apple technologies, including macOS devices and iPhones.
  • Proficiency with Microsoft Office applications, including Outlook, Word, Excel, PowerPoint, and Teams.
  • Excellent troubleshooting, communication, and customer service skills.
  • Experience providing support to users at all organizational levels, including executives and senior leadership.

Education Requirements

Job Tags

Long term contract, Work at office, Remote work

Similar Jobs

Sanitary Solutions LLC

Custodian Job at Sanitary Solutions LLC

 ...residential cleaning (including post-construction and move-out cleans). Job Summary We are seeking a reliable, detail-oriented, Custodian with early morning and weekend availability to service our clients across Northeast Ohio. Can be part-time or full-time. This... 

Fladger Associates

Pharmacovigilance Scientist Job at Fladger Associates

 ...Responsibilities: Fladger & Assoc. Inc. is seeking 1 professional for Fulltime employment (40 hours a week) for the position of Pharmacovigilance Scientist at Bear, DE 19701 at competitive salary. Contribute to development and execution of Risk Evaluation and... 

FedEx

Courier/Swing Drvr/DOT-3 Job at FedEx

 ...other duties as assigned. \n Minimum Education \n High school diploma/GED. \n \n Minimum Experience \n Six (6) months courier experience preferred. Must be able to demonstrate area knowledge. \n \n Knowledge, Skills, and Abilities \n Ability to lift... 

Insomnia Cookies

Bike Delivery Courier Job at Insomnia Cookies

 ...growing, late-night, sweet indulgence companies in the country, and at the present time, we are actively interviewing Bike Delivery Courier for our Charlotte Downtown store! As a Bike Courier, you are our Boots on the ground!, and the main face that our Insomniacs... 

Katalyst HealthCares & Life Sciences

Medical Device Assembly Technician Job at Katalyst HealthCares & Life Sciences

 ...Medical Device Assembly TechnicianThe Medical Device Assembly Technician performs assembly, inspection, testing, and packaging of medical devices while following GMP and FDA regulations.Key ResponsibilitiesAssemble medical devices using hand tools.Inspect products for...