Job Description

Minimum Qualifications/Experience:
2 years applicable financial risk management or fraud detection/investigation experience.

Formal Education & Certification:
High School Diploma or equivalent required.
Bachelors Degree preferred.

Work Status:
Full-Time.

Supervisory Responsibility:
None.

Travel:
0% - Negligible amount of travel expected.

Working Conditions:
Conditions involve lifting no more than ten pounds sitting most of the time but may involve walking moving or standing for brief periods and occasionally lifting and carrying articles like files ledgers folders etc.

Disclaimer:
This job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee. Nothing herein restricts managements right to assign or reassign duties and responsibilities to this job at any time.

Woodforest is an Equal Opportunity Employer including Disability and Veterans.

Strong Culture built on our Core Values: Integrity Ownership Service and Community. Its not just talk. We walk the walk from the CEO to front-line employees.

Be an Owner and take control of your future with our Employee Stock Ownership Plan (ESOP) where your hard work translates into real ownership and an opportunity to share in the growth of Woodforest.

401(k) Company Match in ESOP
Woodforest adds 50 for each $1 you save (up to 6% eligible pay). The match is made in Woodforest stock held in your ESOP account.

Opportunities for Long-Term Growth
Take advantage of growth opportunities and professional development to advance in your career.

Banking Products & Services providing convenience financial savings and enhanced support to help you achieve your financial goals.

Competitive Base Pay and regular compensation reviews to ensure you continue to earn competitive pay.

Paid Time Away Branch Banking employees are offered PTO. Corporate employees are offered paid vacation and sick time.

Medical Coverage 12 comprehensive plans available at an affordable cost!

Short and Long-Term Disability & Life AD&D Insurance 100% paid for by Woodforest plus other benefits available that will help ensure you and your family are confident and well-prepared for whatever comes your way.

Well-being Program (Employee Assistance Program) that helps you take care of your physical mental and financial health.

Resource Champions are available to connect you to comprehensive services including expert banking wealth planning ESOP health & wellness programs impactful community involvement & financial literacy education.

This information highlights our rewards and benefits but is not a complete description of our total rewards program. Woodforest reserves the right to modify amend suspend or terminate any reward or benefit at any time for any reason. If there is a conflict between the information and the actual plan documents or policies the documents or policies will always govern. The information should in no way be construed as a promise or guarantee of employment.

Take the next step toward your new career today!

Become a part of the diverse and inclusive team within our nationally recognized award-winning Bank that is one of the strongest in the nation. Woodforest National Bank is privately owned and our Employee Stock Ownership Plan is the largest shareholder. We focus on building relationships and discovering opportunities to better serve our communities and understand the financial needs of every customer we serve. At Woodforest we care and prove it by volunteering with local charities and foodbanks to give back to the communities we serve. By joining Woodforest you will become a part of one of the largest employee-owned banks in the country!

The Fraud Investigator I is responsible for reviewing and compiling evidence to substantiate allegations of customer fraudulent activity against the Bank. This position is also responsible for conducting individual investigations on claims of forgery. This position works to mitigate forgery losses as well as recover large dollar losses by filing criminal charges when applicable.

Key Responsibilities:
Reviews preliminary documents and account activity to determine reasons for negative balances.
Reviews preliminary documents of forgery claims by conducting online and system research.
Builds cases to substantiate allegations of fraudulent activity by requesting and compiling witness statements and evidence from employees and/or customers that were involved in transactions that resulted in a potential loss.
Contacts account holders and issues demand letters in attempt to recover overdrawn funds when applicable.
Files criminal charges on customers who defraud the Bank; supports law enforcement by supplying information and coordinating witnesses relevant to investigation of and prosecution of criminal charges.

Competencies Required:
Working knowledge of banking operations fraudulent review and regulations that relate to overdrawn funds and general risk management.
Solid technology and research skills including proficiency with Microsoft Office (Excel Word Outlook SharePoint) and the ability to navigate financial software applications (Mozart TellerPlus Evision).
Excellent organizational and time management skills with the ability to multi-task maintain accuracy and meet deadlines in a fast paced high-volume environment.
Strong written and verbal communication skills with an ability to effectively interact with all levels within an organization law enforcement legal counsel and agency officials as well as the ability to create and summarize detailed written reports.
Strong interpersonal listening and interviewing skills with the ability to confront and address sensitive topics while maintaining a high degree of professionalism confidentiality diplomacy and tact.
Customer service orientation with analytical decision making and problem-solving skills.
Self-starter possessing the ability to work independently while supporting a team environment.
Demonstrates sound business judgment in applying proper policies procedures and guidelines.
Strong attention to detail and high concern for data accuracy with the ability to objectively identify assess resolve and mitigate risk.
Basic accounting skills including account allocation and balancing.

Job Tags

Full time, Temporary work, Work at office, Local area

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